SEND Assist policies

At SEND Assist, we want you to feel confident that we will:

  • Treat your information and that of your child, in line with data protection, confidentiality, and compliance with the UK GDPR and Data Protection Act 2018.
  • Provide information and advice that is independent, impartial and is based in law.
  • Safeguard individuals and uphold our responsibilities to promote children and young people's welfare and act on any safety concerns.
  • Ensure there is a route for you to record a compliment or complaint about SEND Assist.

Below are the policies which support our work with you and ensures we are compliant.

Confidentiality

Confidentiality ensures that your child's personal and sensitive information is handled with care and only shared with your consent.

This policy protects your privacy and ensures that information is used responsibly within the SEND Assist.

You can read the SEND Assist Confidentiality and Data protection policy here:

The importance of independence and impartiality

SEND Assist is an independent and impartial service. We will not make decisions for you but enable you to make informed decisions based on accurate information and advice, that is without bias, and in best interests. 

If advocacy is provided this will be based on yours or your child/young person's views and will be based in law. Advocacy does not reflect any views that the advocate may hold.

You can read more information here:

Safeguarding

Safeguarding policies are paramount to protect children and young people with SEND from harm and ensure their welfare. 

Disclosure and Barring Service certificate is up to date & can be shown on request.

You can read SEND Assist's Safeguarding policy here:

How to raise a complaint

Understanding the complaints procedure is vital if you feel decisions have been unfair or processes have not been followed correctly. This policy outlines your right to complain, steps to take and how your complaint will be treated.

You can read SEND Assist's Compliments and Complaints policy here:

"Together we can!"

 At SEND Assist, we're dedicated to providing clear, practical, and empowering information. Join us as we simplify the complexities of the SEND system, helping you confidently advocate for your child every step of the way.